Refund Policy

General Policy

Purchases made through DistroCheck may include recurring subscriptions and one-time token packages. Payments are processed through our payment provider.

Except where a refund is required by applicable law or expressly approved for a qualifying billing issue, completed purchases are generally non-refundable.

Subscription Cancellations

You may cancel a recurring subscription to prevent future renewals. Unless otherwise required by applicable law, cancellation does not automatically refund charges that have already been processed.

Access to paid subscription features may continue until the end of the applicable paid billing period, subject to the subscription terms shown at the time of purchase.

Token Purchases

Token packages are one-time purchases. Because tokens provide access to usage-based platform services, completed token purchases are generally non-refundable once delivered to the account, except where required by applicable law or where a qualifying billing error has occurred.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same purchase, charged an incorrect amount, or experienced another billing error, please contact us with the relevant transaction details so the issue can be reviewed.

Refund Requests

Refund requests are reviewed based on the circumstances of the transaction, the status of the purchased service and applicable consumer protection laws. Approval of a refund is not guaranteed unless required by applicable law.

If a refund is approved, it will normally be returned through the original payment method by the payment provider. Processing times may vary by payment method and financial institution.

Statutory Rights

Nothing in this Refund Policy limits any mandatory consumer rights or refund rights that cannot lawfully be excluded under applicable law.

Contact

For refund or billing questions:
contact@distrocheck.com